Sales & Inventory System Barcode Capstone Project Document
Introduction
Today’s generation, most of the businesses use a computer to manage the control and monitoring aspects of their business, since doing it in a manual way, the data processing could no longer meet the business demands in increasing the quality of any volume of transactions. Upgrading and seeking for continuous improvement using technology, the system becomes useful and its powerful application could make business transactions a lot efficient and easy. The use of technology performances increases efficiency, speed, accuracy, better planning, executing and controlling. It may cause reduction of labour cost, maximum productivity and minimums waste of time and most of all is the proper control of inventory.
Inventory System is basically a process whereby construction supplies materials can be determined right away in their daily transactions. Usually, the minor transaction is done manually and summary and count. In some other way, it is possible to keep an accurate record of material supplies purchased by the business and the material supplies that are being sold. The major importance of this system implies the replacement of human workers with the use of technology.
Sales and Barcoding System inputs sales information from the business transaction. It records and evaluates sales after the product swipe and checked by the barcode reader. The reader states the product information including price, code of an item and exact quantity. All transactions will be recorded in the system database for sales reports.
Background of the study
Company ABC uses manual processes in sales and inventory which takes a longer time for the entire transaction to be finished in the company. Since the current system is encountering difficulties in recording sales and inventory, the proponents decided to propose a system that mainly focused on sales and inventory.
Company ABC business is located in door #1 VCS Building, Rizal St. Bacolod City since July 2011. It is managed by Elinita S. Baya. Based on the gathered information, she’s an employee from LCC hardware. With the help of her experiences and knowledge on how to manage a business, she and her husband Ben Baya decided to create their own hardware business. Selling construction supplies, accessories and other tools in the hardware is their business. They offer wholesale products ever since it started. They practice manual processes in their daily transactions from start to finish.
Based on the interview with the owner of Blue Baux Marketing the main problem is on how to keep the necessary records, secured and easily accessible for future uses and purposes.
The Company ABC has no system in doing Sales and Inventory as well as in purchase order slip of the products. When the time the owner needs to do the inventory report, it is done manually and even in recording sales of entire transactions each day and one of the factors that causes company problems is the absence of a device that could automatically detect the items description such as price, quantity and other product information.
Statement of the objective
Generally, the study aims to:
Develop an automated system that keeps track of the inventory in real time.
Specifically, the study aims to:
- Lessen the difficulty of recording sales;
- Track sales record, purchased orders, stocks and supplies, inventory records and any kind of reports;
- Monitor and take control of sales and purchase items and inventory without loss of documents, fast and organized system that can bring progress to the business.
Conceptual Framework
The conceptual framework shows the flow of the system and how its process. It starts when the user opens the system with the inputs of information to be used in using the system. The process is a step or action that is going to do the system which can be performed by the system in the entire transaction. The output covers the result of the system studied to be implemented in the company that can be beneficial to the management in order to have a high quality of transaction.
Scope and Delimitation of the Study
This section shows the scope that the study covers and delimitation of the proposed system.
Scope
The study covered the stocking in and sticking out of the products, returned order items, managed inventory and generate sales report and monthly report. It also records supplier’s data and stored customer’s data. The system provides official receipt after the transaction and automatically updating the quantity when the product is sold. Only authorized personnel is allowed to access the system.
Delimitation
The study limits on processing an online payment. It is not connected to the internet. The employee’s payroll and timekeeping are not included in the system.
Significant of the Study
The Company. This study is significant to company ABC because it can provide easy to use and easy accessed system and reliable and faster business transactions. It can give more accurate and secure records of sales and list of product. Based on the data of the researchers, the system can provide an accurate reliable list of inventory that can help the company to track stocking in and sticking out of the product for future use. It can also help the company to track its progress.
The Manager. The system can handle the task simultaneously during the operation time with accurate output and can give comfort to the management. Products that are in demand can be monitored instantly. It can provide the accurate report of sales and inventory at the end of the month.
The employee. It provides tangible yet reliable automated system for the authorized person or for the ones responsible for recording off all records and inventory.
The customers. It is beneficial to them because it can save time effort and provide comfort and convenience for the customers.
The researchers. This can be beneficial to the researchers because it can help to expand and improve their knowledge about sales and inventory and the system itself.
Other researchers. The study is beneficial to them in a way that the documentation will help them in their future researches and system presentation.
Definition of Terms
Barcode. Conceptually, the terms refer to a group of thick and thin lines that is placed on a product so that a computer can get the price of the product and other information about it. (Merriam Webster, n.d)
As used in the study, it is a vertical bar that represents numbers.
Code. Conceptually, the terms refer to a system of words, letters, figures, or other symbols substituted for other words, letters, etc., especially for the purposes of secrecy. (Merriam Webster, n. d.) This definition also serves as the operational definition on this study.
CSS. Conceptually, the terms CSS stands for Cascading Style Sheets, it describes how HTML elements are to be displayed on screen, paper, or in other media. (w3schools.com, n.d)
As a used in the study, it is a language that describes the style of an HTML document.
Data. Conceptually, the terms refers to facts or information used usually to calculate, analyze, or plan something; Information that is produced or stored by a computer. (Merriam Webster, n.d)
As a used in the study, it is a raw facts such as alphabets, numbers, or symbols
Information Technology. Conceptually, the term refers to the technology involving the development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data. (Merriam Webster
As used in the study, it is the use of any computers, storage, networking and other physical devices.
JavaScript. Conceptually, the terms refers to is a dynamic scripting language developed by Netscape to enable web developers to create interactive sites. (Reference.com, n.d)
As a used in the study, it is a programming language of HTML and the web.
Local area network. Conceptually, the term refers to a network that allows the computers is in a small area (such as an office) to share equipment (such as printers) and data (Merriam Webster, n.d.)
As used in this study, it is composed of inter-connected workstation in a small area that share files and devices.
PHP (Hypertext Preprocessor).. Conceptually, the terms refers to is a server scripting language, and a powerful tool for making dynamic and interactive web pages. (w3schools.com, n.d)
As a used in the study, it is a computer programming language used in web development.
System. Conceptually, the terms refers to a set of detailed methods, procedures and routines created to carry out a specific activity, perform a duty, or solve a problem. (Reference.com, n.d)
As used in the study, it is an organized, purposeful structure that consists of interrelated and interdependent elements
Review of Related Literature
Local Studies
Computerized Sales and Inventory System for Anthony’s General Merchandise and Construction Supply
The business is located first at Riverside then they transferred to Road BHS near Quezon City Polytechnic University. It is a family owned business by Mrs Herminia Baguino.
Computerized Sales and Inventory System is a product of human knowledge with a use of technology so why not use technology as an advantage and benefit ourselves. This system aims to lighten works and solve the problems involving strict and complex recording and calculations. (Kentwatak, 2013)
Online Sales and Inventory System ofACME Tacloban Hardware
Online Sales and Inventory of Tacloban ACME Hardware is an inventory control system that is designed to enhance the productivity of a Company’s material department. Online Sales and Inventory System of Tacloban ACME Hardware will help them to lessen to eliminate problems on sales, storage and retrieval of inventory data for the inventory status. (Penalosa, 2011)
Foreign Studies
Wal-Mart Sales and Inventory System
This system records the number of items sold as items is purchased. The computer system keeps up with additions or deductions from inventory and tells management what items are on hand. When the items are purchased by the consumer, the point-of-sale system reduces the inventory from that purchase. Inventory will help clear out store clutter and help Wal-Mart focus on specific brands and products that consumers want. (Jamjam, 2011)
Online Sales and Inventory System
Designed to immediately record any and all sales and inventory transactions. Not only does that mean timely and accurate sales tracking, but this system also lets one readily identify inventory levels, particularly when what you have on the books doesn’t give with actual stock. Little is more maddening to a business owner than watching his or her staff bogged down with inefficient, unproductive responsibilities, from double-checking his inventory disparities to seemingly endless cash-register reconciliation. Perhaps the greatest advantage of a comprehensive point-of-sale network is the freedom it can afford on personnel to devote their energy to what genuinely matters the most helping customers. (Wourio, 2011)
Related System
Table 1: Related System
System Features | Blue Baux | 1st Local Related Study | 2nd Local Related Study | 1st Foreign-Related Study | 2nd Foreign-Related Study | |
Stocking in of products | / | / | ||||
Manage inventory | / | / | / | / | / | |
Sales report | / | / | / | / | ||
Monthly report | / | / | / | |||
Records suppliers data | / | |||||
Stored customer | / | |||||
Provide receipt | / | / | / | / | / | |
Restore back up file | / | |||||
Update the quantity when a product is sold | / | / | / | / | ||
Uses barcode scanner | / | / | ||||
Table 1.0 shows features of the proposed system in the first column, whereas the following columns are the features of the related systems.
Synthesis
Related studies show that both foreign and local studies focus on eliminating the problem in the inventory status, making it easy to control the inventory and keep track of the progress of the business. It also shows which features are available in the system and features that are not available to others.
Researching on the related systems stated above, the proponents noticed that all of the related systems do not have the supplier’s data features and stored customers. All related system do not have back up file. In stocking in and sticking out of the products, the Online Sales and Inventory System does not have, while the other related system does have.
Therefore, the proponents took the features that were missing in the related systems and incorporated it to the proposed system so that it would gain dominance, making it more likely to be profitable and beneficial to its users. It can provide the company records for future use.
Methodology
The purpose of this chapter is to explain the methods and procedures followed in the research project. This chapter reviews the research questions of the study, the research approach used to carry out the study, the research respondents, and the research methods used for conducting the study. It also includes an overview of how research data gathered are treated by the researchers.
Communication Phase
This phase includes initiation process. The members of the group formally accepted each responsibility and assigned roles before conducting the system study. It is very important in the way that everyone can send and exchange information and give ideas/feedbacks. Building strong relationship is very important in accomplishing the main goal.
Planning Phase
The researchers began searching a company as a subject of the study by conducting system proposals within Bacolod City area. The researchers asked information about the problem encountered by the company. After recognizing the problem, the proponents set a meeting and discuss every information gathered. The researchers determine the solution/objective overcome the difficulties and problem that can improve the company`s quality of transactions.
Modeling Phase
In this phase, the researchers analyzed the system and how it will work. They determine the basis of how the system could possibly help solve the difficulties being countered by the company using the proposed system. The researchers ensure that business and user requirements are taken into consideration. Prior to the start of the design comprehensive approach was provided in order to meet the business’s and user’s requirement in implementing the system.
Construction Phase
Testing the code is very important. The proponents tested the codes to know if the system is running. If it is not running the researchers, will fix the code errors occurred in the system, then test it again. In this phase, the functionality of the system is known. The researchers should know how to fix the errors and know how to troubleshoot the problem in the system for it to be successful and to ready to be used by the users.
Deployment Phase
In this phase involves continuous evaluation of the new system to recognize what is the process to be done in order to finish the requirements needed by the system to be implemented. Includes monitoring of usability objectives and providing maintenance. It is important to know the feedback from the users and know the acceptance of the system.
Population of the Study
The main target user of the Sales & Inventory System Barcode was the company ABC Administration, employees of the company, and the clients. The study aimed to the customer to develop the process of monitoring the production of the said company.
Requirement Specifications
Operational Feasibility
Based on the researchers’ information at hand, the Blue Baux Marketing is currently using the old method which is manual process even in different transactions such us taking orders in hand process. The proposed system will take over to increase the quality of sales and inventory and to expand demand of the system to reach the satisfaction of the users. The system will surely be beneficial to the company.
Program Environment
Front End
In this study, the proponents used PHP language for scripting, while HTML, BOOTSTRAP and JavaQuery for user interphase. The proponents used CSS codes for the design.
CSS is a style sheet language used for describing the presentation of a document written in a markup language.
Back End
PHP is a server-side scripting language designed for web development but also used as a general-purpose programming language and executes database to the front end.
The Backend is the Server side of the system. In this study, the proponents used PHP for the server scripting language and MySQL for the database.
Technical Feasibility
Hardware Specifications (Minimum Requirements)
The proposed Sales & Inventory System Barcode of company ABC needs the following hardware requirements in developing the system:
- Computer Set
- Printer
- Barcode Scanner
- 250gb hard drive
- 2gb RAM
- Mouse & Keyboard
Software specifications (Minimum Requirements)
The proposed Sales & Inventory System Barcode of company ABC needs the following hardware requirements in developing the system:
- Google Chrome Version
- Mozilla Firefox
- MS Windows XP Professional
System Architecture
Figure 3.0 displays the structural design of the system wherein the client purchase a product then scanned by barcode enters (Sales and Inventory System with Barcode)
The process display when the customer will order they need to inquire about the product availability by searching in the product list in the salesman server side. The process by which the product is ready to be ordered, the customer may proceed to the cashier in order to pay the amount due to the product scanned by the barcode reader, issue the receipt and every transaction performed by the system will automatically appear and record in the admin server side which enables for the admin to make reports.
Feasibility Schedule
The feasibility schedule contains the record of the amount of time the proponents spent on the system.
Gantt Chart
The following figures show the Gantt chart of the tasks that were done by the proponents with the time allotted for the establishment of the entire system.
Cost Benefit Analysis
Cost-Benefit Analysis or CBA estimates and sums up the equivalent money value of the benefits & costs of the system in order to determine whether it is profitable or worth the investment.
Table 2.0: Developmental Cost
Duration | Monthly Cost | Total Amount | ||
Programmer | 5 months | 5,000.00 | Php 25,000.00 | |
Electricity | 5 months | 100.00 | 500.00 | |
Barcode Scanner | 500.00 | |||
Laptop | 20,000.00 | |||
Total | Php 46,000.00 | |||
Table 2.0 shows the developmental cost of the researched system that consists of the personnel and the other expenses.
Table 2.1: Operational Cost
Operational Cost | Duration | Monthly Cost | Total Amount |
Electricity | 12 months | 1,000.00 | Php 12,000.00 |
Barcode Scanner | 1,500.00 | ||
Computer Set | 25,000.00 | ||
Receipt Printer | 2,000.00 | ||
Thermal Paper | 12 months | 500.00 | 6,000.00 |
Total | Php 46,500.00 | ||
Table 2.1 shows the operational cost of the researched system. The operational cost includes the maintenance cost and expenditures in using the researched system.
Table 2.2: Total Developmental and Operational Cost
Total Amount | |
Total Developmental Cost | Php 46,000.00 |
Total Operational Cost | Php 46,500.00 |
Total | Php 81,540.00 |
Table 2.2 shows the developmental and the operational cost of the researched system.
Table 2.3: Benefits of the System
Benefits of the System (Annually) | Amount/Value |
The efficiency of work/output of Employee | Php 40,000.00 |
Security of Data | 7,000.00 |
Confidentiality of data | 8,000.00 |
Work management of Employee | 45,560.00 |
Toner | 1,500.00 |
Total | Php 102,060.00 |
Table 2.3 shows the computed amount the company may benefit if the system will be implemented.
Table 2.4 shows the cost-benefit analysis of the system. Each figure has corresponding data as shown in the table.
Database Model
Entity Relation Diagram
Entity Relationship Diagram explains every relationship between table’s entity and attributes. Each table has a definition that connects every table, both its primary key and foreign key. Use foreign key if the attributes of the one table have a unique id and foreign key will be identified when the other attributes are in the other table. Each attribute connects in performing every process.
Data Flow Diagrams
The flow of the system begins when the customer inquires a product to be purchased; search a product order to the salesman side; bring the product to the cashier to be scanned through the barcode reader so that the product information will automatically be detected including the price. Next is to pay the amount due, and the cashier gives the receipts and change due to the customer. By the time that the receipts are printed, it will automatically enter into sales transactions. The purchased product will be deducted to the warehouse and go to the inventory of products sold. Then, the admin generates reports at the end of any transaction that will be used in making monthly reports.
Data Dictionary
Table 3.0: Product_table
Table 3.1: category_table
Table 3.2: Brand_table
Table 3.3: Payment_table
Table 3.4: stocks_table
Table 3.5: User_table
Table 3.6: Unit_table
Table 3.7: Return_replacement
Table 3.8: Product_counter
Table 3.9: norm_transaction
Presentation, Analysis and Interpretation of Data
This chapter exhibits the results of the User’s Survey conducted for the system to the company ABC administrator and clients.
Presentation
The proponents demonstrate the system’s functionality to the randomly selected respondents. The proponents observed the respondents on how they respond to the system. The respondents were evaluated using the User Acceptance Survey in order for the respondents to distinguish the level of acceptability of the proposed system.
Data Analysis
This section presents the analysis of the data collected and gathered from the respondents of company ABC Administration and the clients.
Interpretation of Data
The instrument wished to access the perception of the users in terms of five (5) categories namely: Effectiveness, Efficiency, Quality, Timeliness and Productivity. The first category was composed of four (4) items, the second category was composed of three (3) items, and the third, fourth and last categories were composed of four (4) items. The rating scale was 1 to 5 with 1 as very dissatisfied, 2 as dissatisfied, 3 as neutral, 4 as satisfied and 5 as very satisfied.
Table 6.0: Rating Scale
A range of Mean | Verbal Interpretation |
4.21 – 5.00 | Very Satisfied |
3.41 – 4.20 | Satisfied |
2.61 – 3.40 | Neutral |
1.81 – 2.60 | Dissatisfied |
1.00 – 1.80 | Very Dissatisfied |
Table 6.0 shows the range of mean and its verbal interpretation.
Table 7.0: Survey Result for Effectiveness
Effectiveness
Question 1 | Question 2 | Question 3 | Question 4 | TOTAL | |
Mean | 4.3 | 4.5 | 4.4 | 4.3 | 4.375 |
Table 7.0 shows that the user’s survey result for the effectiveness of the system came back with a total mean of 4.375 interpreted as satisfied with the system’s effectiveness after testing it
Table 7.1: Survey Result – Efficiency
Efficiency
Question 1 | Question 2 | Question 3 | TOTAL | |
Mean | 4.4 | 4.5 | 4.3 | 4.4 |
Table 8.0 shows that the user’s survey result for the system’s efficiency came back with a total mean of 4.4 interpreted as very satisfied with the efficiency of the system after testing it.
Table 7.2: Survey Result for Quality
Quality
Question 1 | Question 2 | Question 3 | Question 4 | TOTAL | |
Mean | 4.3 | 4.4 | 4.4 | 4.4 | 4.375 |
Table 7.2 shows that the user’s survey result for the system’s quality came back with a total mean of 4.375 interpreted as very satisfied with the system’s quality after testing it.
Table 7.3: Survey Result for Timeliness
Timeliness
Question 1 | Question 2 | Question 3 | Question 4 | TOTAL | |
Mean | 4.4 | 4.4 | 4.2 | 4.5 | 4.375 |
Table 7.3 shows that the user’s survey result for the system’s productivity came back with a total mean of 4.375 interpreted as very satisfied with the system’s productivity after testing it.
Table 7.9: Survey Result for Productivity
Productivity
Question 1 | Question 2 | Question 3 | Question 4 | TOTAL | |
Mean | 4.2 | 4.3 | 4.5 | 4.5 | 4.33 |
Table 7.9 shows that the user’s survey result for the system’s productivity came back with a total mean of 4.33 interpreted as very satisfied with the system’s productivity after testing it.
Based on the tables above, the result of the study’s User’s Survey is above average. There’s no rating below 3. Therefore, it shows attest it is a good survey and it is a good system.
User’s Acceptance Survey
Introduction:
End-User Satisfaction is the primary goal of process improvement for software development programs. Your opinion, therefore, is of primary importance. Please take time to fill up this survey questionnaire.
This survey can provide both management and the software developers with the information they need to determine their end-user’s level of satisfaction with their software products and with the services associated with those products. The information provided by the survey can help identify opportunities for ongoing process improvements and to monitor the impact of those improvements.
This survey is based on the de facto McCall’s Quality Standard and the ISO 9126 standard: Information Technology – Software Product Evaluation – Quality Characteristics and Guidelines for Their Use, which defines quality characteristics for software product evaluation.
Survey Demographics:
Please fill out the necessary Information.
Name:
Position(s) Held:
Instructions for completing the Survey:
This survey has questions for each of the system quality performance requirements of EFFECTIVENESS (functionality), EFFICIENCY (usage simplicity), QUALITY (information quality), TIMELINESS (expected usefulness), and PRODUCTIVITY (self-efficiency).
Survey Proper:
Please indicate the level of satisfaction and the importance of each of the following characteristics of the system.
On a scale of 1 to 5, ENCIRCLE the appropriate number that indicates how satisfied you are with each of the following items. A score of 1 being VERY DISSATISFIED (VD) and 5 being VERY SATISFIED (VS).
In the Comment section after each question, please include reasons for your satisfaction or dissatisfaction with this item including specific examples where possible. You may include sample forms/ documents to support your need.
(1) Effectiveness:
This is an evaluation measure of the level of functionality of the developed Information System.
1. | Completeness and Accuracy of the System. The ability to | Satisfaction | ||||||||
provide correct and complete document contents to the memo | VD | VS | ||||||||
recipients. | 1 | 2 | 3 | 4 | 5 | |||||
Comments: | ||||||||||
2. | Report Generation. The ability to provide correct and complete | Satisfaction | ||||||||
documents required by the user with minimum idle time. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
3. | Search, Retrieval and Dissemination of Required | Satisfaction | ||||||||
Information. The ability to access, create and disseminated | VD | VS | ||||||||
required information. | 1 | 2 | 3 | 4 | 5 | |||||
Comments: | ||||||||||
4. | Report Generation Flexibility. The ability to provide printable | Satisfaction | ||||||||
reports in a format required by user. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
(2) Efficiency:
This is an evaluation measure of the expected usage simplicity of the current or developed Information System.
1. | Ease of Use. Ability of the user to easily perform required tasks. | Satisfaction | ||||||||
VD | VS | |||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
2. | Complexity of the Task. User-friendliness or learnability to | Satisfaction | ||||||||
perform the task. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
3. | Task Accuracy. Ability to perform the tasks or function | Satisfaction | ||||||||
without errors or problems. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
(3) Quality:
This is an evaluation measure of the information quality produced by the current or developed Information System.
1. | Report Content. Ability to easily produce accurate and | Satisfaction | ||||||||
complete documents to the user. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
2. | Report Flexibility. Ability to easily produce documents, in a | Satisfaction | ||||||||
format and content useful to the user. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
3. | Report Turnaround Time. Ability to easily produce reports in | Satisfaction | ||||||||
time to be useful to the user. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
4. | Report Consistency. Ability to easily produce documents that | Satisfaction | ||||||||
are consistent with other reports. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
(4) Timeliness:
This is an evaluation measure of the expected usefulness of the developed Information System.
1. | System Accessibility. The system is accessible to users | Satisfaction | ||||||||
whenever they need it. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
2. | System Adaptability. System can easily be altered or adapted to | Satisfaction | ||||||||
new conditions and demands. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
3. | Data Security. System ensures data security by allowing access | Satisfaction | ||||||||
to authorized personnel only. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
4. | Achievement of Goals. System provides the necessary | Satisfaction | ||||||||
functionality to achieve its purpose in line with the | VD | VS | ||||||||
organizational goals. | 1 | 2 | 3 | 4 | 5 | |||||
Comments: | ||||||||||
(5) Productivity:
This is an evaluation measure of the self-efficiency of Information System user in the use of the current or developed Information System.
1. | User Assistance. Provides the user with procedural | Satisfaction | ||||||||
documentation to minimize operational errors. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
2. | Throughput. Ability to provide required documents in the | Satisfaction | ||||||||
shortest time possible. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
3. | Decision Support. Ability to provide required information | Satisfaction | ||||||||
needed for decision making. | VD | VS | ||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
Overall, how satisfied are you with the system? | Satisfaction | |||||||||
VD | VS | |||||||||
1 | 2 | 3 | 4 | 5 | ||||||
Comments: | ||||||||||
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