User’s Acceptance Survey

ABC Bachelor of Science in Information System Learning Management System

 Introduction:

End-User Satisfaction is the primary goal of process improvement for software development programs. Your opinion, therefore, is of primary importance. Please take time to fill up this survey questionnaire.

This survey can provide both management and the software developers with the information they need to determine their end-user’s level of satisfaction with their software products and with the services associated with those products. The information provided by the survey can help identify opportunities for ongoing process improvements and to monitor the impact of those improvements.

This survey is based on the de facto McCall’s Quality Standard and the ISO 9126 standard: Information Technology – Software Product Evaluation – Quality Characteristics and Guidelines for Their Use, which defines quality characteristics for software product evaluation.

Survey Demographics:

Please fill out the necessary Information.

Name:                                                                                                        

Position(s) Held:                                                                                         

 Instructions for completing the Survey:

This survey has questions for each of the system quality performance requirements of EFFECTIVENESS (functionality), EFFICIENCY (usage simplicity), QUALITY (information quality), TIMELINESS (expected usefulness), and PRODUCTIVITY (self-efficiency).

Survey Proper:

Please indicate the level of satisfaction and the importance of each of the following characteristics of the system.

On a scale of 1 to 5, ENCIRCLE the appropriate number that indicates how satisfied you are with each of the following items. A score of 1 being VERY DISSATISFIED (VD) and 5 being VERY SATISFIED (VS).

In the Comment section after each question, please include reasons for your satisfaction or dissatisfaction with this item including specific examples where possible. You may include sample forms/ documents to support your need.

 (1) Effectiveness:

This is an evaluation measure of the level of functionality of the developed Information System. 

1. Completeness and Accuracy of the System. The ability to Satisfaction
provide correct and complete document contents to the memo VD VS
recipients. 1 2 3 4 5
Comments:
2. Report Generation. The ability to provide correct and complete Satisfaction
documents required by the user with minimum idle time. VD VS
1 2 3 4 5
Comments:
3. Search, Retrieval and Dissemination of Required Satisfaction
Information. The ability to access, create and disseminated VD VS
required information. 1 2 3 4 5
Comments:
4. Report Generation Flexibility. The ability to provide printable Satisfaction
reports in a format required by a user. VD VS
1 2 3 4 5
Comments:

 (2) Efficiency:

This is an evaluation measure of the expected usage simplicity of the current or developed Information System. 

1. Ease of Use. The ability of the user to easily perform required tasks. Satisfaction
VD VS
1 2 3 4 5
Comments:
2. The complexity of the Task. User-friendliness or learnability to Satisfaction
perform the task. VD VS
1 2 3 4 5
Comments:
3. Task Accuracy. Ability to perform the tasks or function Satisfaction
without errors or problems. VD VS
1 2 3 4 5
Comments:

  (3) Quality:

This is an evaluation measure of the information quality produced by the current or developed Information System.

1. Report Content. Ability to easily produce accurate and Satisfaction
complete documents to the user. VD VS
1 2 3 4 5
Comments:
2. Report Flexibility. Ability to easily produce documents, in a Satisfaction
format and content useful to the user. VD VS
1 2 3 4 5
Comments:
3. Report Turnaround Time. Ability to easily produce reports in Satisfaction
time to be useful to the user. VD VS
1 2 3 4 5
Comments:
4. Report Consistency. Ability to easily produce documents that Satisfaction
are consistent with other reports. VD VS
1 2 3 4 5
Comments:

 (4) Timeliness:

This is an evaluation measure of the expected usefulness of the developed Information System.

1. System Accessibility. The system is accessible to users Satisfaction
whenever they need it. VD VS
1 2 3 4 5
Comments:
2. System Adaptability. The system can easily be altered or adapted to Satisfaction
new conditions and demands. VD VS
1 2 3 4 5
Comments:
3. Data Security. The system ensures data security by allowing access Satisfaction
to authorized personnel only. VD VS
1 2 3 4 5
Comments:
4. Achievement of Goals. The system provides the necessary Satisfaction
functionality to achieve its purpose in line with the VD VS
organizational goals. 1 2 3 4 5
Comments:

 (5) Productivity:

This is an evaluation measure of the self-efficiency of Information System user in the use of the current or developed Information System.

1. User Assistance. Provides the user with procedural Satisfaction
documentation to minimize operational errors. VD VS
1 2 3 4 5
Comments:
2. Throughput. Ability to provide required documents in the Satisfaction
shortest time possible. VD VS
1 2 3 4 5
Comments:
3. Decision Support. Ability to provide required information Satisfaction
needed for decision making. VD VS
1 2 3 4 5
Comments:
Overall, how satisfied are you with the system? Satisfaction
VD VS
1 2 3 4 5
Comments:

 

Questions