Introduction

Nowadays our generation is living with technology, technology is now part of our daily life especially in our work and it will not stop anytime soon. Businesses tend to adopt these trends to maintain their competitiveness. Hotel industries, in particular, to provide their existing and potential clients better service and embracing technology is the key to their edge. This is supported by Myat, Sharkasi, & Rajasekera (2019) which stated that most websites lack an online booking capability, and as a result, and due to a global trend, online booking through third-party intermediaries has become the dominant option for hotel booking arrangements in Myanmar.

Hotel companies here in Bacolod City particularly are now adopting an automated and online reservation system which is a big help to fasten the process of advertising and answering the consumer’s inquiries and admissions. However, there are still hotel companies here in Bacolod City whom practices manual way of recording of reservations and information of those who have sent them admissions and inquiries information and forms of reservation where place in a drawer that cause’s process problem form and misplacing of forms to difficulty of updating, saving, searching, and sometimes even viewing the records to the problem of contacting the customer who have reserved already. Moreover, it consumes a lot of time, power, energy, and effort of the person in charge.

Thus, the proponents propose a Hotel Finder that will help the hotel company particularly, the marketing officer, managed the incoming inquiries and reservation. Since it is Online it can be accessed anywhere with internet connection, Customer who we’re far can visit the website and inquire for reservation. It doesn’t only lessen the process of time consumed it also makes the work a lot efficient, easier and fast. Since the computerized system is very reliable and useful in security and some confidential records.

Background of the study

There are some hotels here in Bacolod who are using the manual way of booking reservation especially the small-time Hotels and lodge. The manual process of booking reservation gives a hard time to the employee to identify the needs of their client sometimes they encounter problems such as no show of cancellation, Therefore, the proponent believed that this system would help to optimize productivity and improved customer’s satisfaction. This system also provides a database for the records of the customer who book in their hotel. The system will be used by the employees and the manager. The proponents come up with this study by developing a new type of Hotel Finder in every hotel around Bacolod in accordance with the technology enhancement. The proposed system is to modernize the process of booking reservation. Keeping records, etc. the system performed high efficiency, security, and effectiveness.

Objective of the Study

This study aims to develop a Hotel Finder for Hotels located in Bacolod City, Negros Occidental.

Specifically, the study aims to:

Develop a Hotel Finder that can:

Allow hotels to have a portal for advertising their room rates;
Utilized by the hotel to manage hotel reservations and transactions; and
Let the system Provide reservation process to the clients through portal.
Evaluate the acceptability of the system using the standard instrument of ISO/IEC 25010:2011 System and Software Quality Requirements and Evaluation in terms of Functional Suitability, Performance Efficiency, Compatibility, Usability,
Reliability, Security, Maintainability, and Portability.

Conceptual Framework

The conceptual framework of this system shows and indicates the flow of the system and helps the users and all the readers understand how it will be processed or functioned. This study is intended to improve the existence of a manual way of booking reservation of the registered Hotels, Appartels and Condo in Bacolod City, in order to have the customer an electronic way of reserving hotels, appartel and condo.

Conceptual Framework

Conceptual Framework

Scope and Delimitation of the Study

This section enumerates the scope covered by the study and its delimitation.

Scope

The study covers the Hotel Finder in Bacolod City, it is a web-based system that focuses on finding hotels, Appartel and condo in Bacolod City. The Hotel manager will register their hotel in our system, this enables them to have their own account in our website wherein they are able to post their rooms, its price and available services. It will also display reviews and ratings made by customers who had already experienced the services of their hotel. Through this system, it will help the Hotel advertise their rooms and services and it will also help customers find their choice. Through this, the hotel can also identify what area of their service needs to be improved.

Delimitation

This system is no longer responsible for the billing process of the customer at the hotel; this study is limited for hotels in Bacolod area. The admin and the hotel managers who are authorized can post and update the records in the system. Only registered customer can write their reviews in the system.

Significance of the Study

The study is intended to various set of people who could benefit in the system. The result of this study will be beneficial to the following:

Hotel. This study will be helpful to the hotel to promote their business and gain more customers, it will also help them in the way that the transaction will be efficient and effective through online reservations and provides storage for customer’s information records.

Manager/Owner of the Hotel, Appartel and Condo. This system is a tool in serving and helping both the customer and its owner. Its main function focuses more on filtering hotels that suits to the customer needs, and building strong and competitive advantage in a competitive world in Business.

Customer. This system aims to provide a quality and updated information in filtering hotels in Bacolod City. Customers are also being heard through its feedback, comments and suggestion in every Hotel that they visited.

Future researcher. They can this study to widen and gives them an idea.

Proponents.  This system will enable them to apply what they have studied and research.

Definition of Terms

Hotel. Conceptually a building where you pay to have room to sleep in, and where you can sometimes eat meals (Hope, 2015).

Operationally, Hotels manage to advertise their rooms and services through our system.

Online. Controlled by or connected to another computer or to another network (Hutton, 2014).

Operationally, indicates a state of connectivity.

Finder. Conceptually, Finder is a person who find something or someone (Collins, 2018).

In this study the term refers on finding hotel for the customer.

Automation. Conceptually, automatically controlled operation of an apparatus, process, or system by mechanical or electronic devices (Geertz, 2015).

Operationally, with the use of technology, it can help our system to improve more.

Database. Conceptually, this term refers to a collection of information that is organized so that it can easily be accessed, managed, and updated (McCabe, 2017).

Operationally, it organized data for convenient access, generally in a computer.

Review Of Related Literature

This chapter presents the relevant studies and systems which were the basis for the design and development of the system.

Local Studies

TripAdvisor

According to Hee “Andy” Lee, Rob Law & Jamie Marphy TripAdvisor is a popular website if you’re looking for restaurant and accommodation reviews However, you can also book your hotel room and flight through them Just choose where you want to go, the dates, number of guests, and rooms. You can then narrow it down by choosing your accommodation type, traveler, rating, hotel class, amenities, and hotel style.

TRAVELBOOK.PH

According to Travelbook.PH is an online ticketing platform that allows users to book hotels for travelers. Travelbook.ph was founded in 2010. Travelbook.PH’s headquarters is located in Metro Manila, Quezon, PH 1110. Travelbook.ph has an estimated 85 employees and an estimated annual revenue of 3.0M.

658 Apartelle Online Reservation Management System

Is not only a database for guest list but also an online reservation system, where potential guest can have online reservation which automatically be sent to database of the 658 Apartelle. Based on the proponent’s observation and interview, they have found Many problems such as time consuming logging of the guest names to the log book, difficulties in making reservation and difficulties in retrieving information on their previous guest because of the papers that are scattered everywhere and misplacing of the guestless records.

Foreign Related Studies

Agoda

Agoda is a popular booking site which is based in Singapore. Like any standard booking app, it allows you to choose the dates of your check-in and check-out then customize the filters according to star rating, guest rating, price, neighborhood, payment options, property type (resort, hotel, or guest house), rental home or apartment, and facilities. Apart from hotel rooms, you can also compare airfare tickets through Agoda. Getting a shuttle service between the airport and your hotel can be a pain but not with this app.

Trivago

is a metasearch hotel search site that quickly sifts through the metadata of hotel sit Trivago is a metasearch hotel search site that quickly sifts through the metadata of hotel sites and other travel booking portals to find you the best deal in a matter of seconds. Like Kayak and Google Flights, you do not book directly on Trivago but are transferred to the hotel website or the booking site (i.e. Expedia, Cancelon, etc.) to begin the reservation process. You find a hotel room and Trivago earns a small referral commission.

Expedia

Is one of the best-known booking apps in the world. Capable of booking both hotel rooms and flights, it’s a go-to app for seasoned travelers. You simply have to type in your destination, choose the number of guests and your check-in and check-out dates. Narrowing down your choices is easy because their filters aren’t extensive. When it comes to flights, choose either a round trip or a one-way flight. Next, choose which airport you’ll be coming from and where you want to land. Choose the dates, number of passengers, and travel class.

Related Systems

The table 1 shows the featured of the proposed system in the first column, whereas the following columns are the features of the related systems.

Related System

Related System

Synthesis

This system is based on local and foreign system study, that were made a basis in this study being developed. It also describes the features that are available and unavailable in this system.
All the related system presented, have same nature to the study, but were observe to have some problem when it comes to bookings and their security.

The system discussed are correlated to the proponents system, the Hotel Finder in Bacolod City, the proponents analyzed accurately and evaluate the related system based on its modules and its functions.
The related system has the proponents realized some functions and factors that would help the proposed system to be more advanced, accurate and effective for the users. Furthermore, the proponents acquire some features in the related studies and merged it to the system to be more beneficial to hotel companies.

METHODOLOGY

In this chapter, the proponents discussed and explain the phases of the System Development Life Cycle used for the development of this system. The proponents follow the standard System Development Life Cycle (SDLC), to define and present solutions to the problems identified in this study RAD model were used.

According to Kelsie Anderson (2019), RAD Model is agile software development methodology it emphasizes working software and user feedback over strict planning and requirements recording. It consists of four phases includes; Planning Requirements, User Design, Rapid Construction, Cutover.

Rapid Development Application

Rapid Development Application

Requirements Planning

          During this initial stage, after we selected our team members. The Researchers assigned tasks and assignments to each other. After the researchers did their brainstorming about the title of the system, we did the interviews and surveys to every Hotel. Here, they also come up for some related studies of the system. The team members communicate to determine the goals and expectations for the project as well as current and potential issues that would need to be addressed during the build.

User Design

In this phase, we draft preliminary design which is relevant to the proposed system however; this design doesn’t include some important aspect of the system. Once the project is scoped out, we go right into development, building out the user design through various prototype iterations, the client (user) tests it, and then they come together to communicate on what worked and what didn’t.

Rapid Construction

          For this phase our team, prepare for rapid construction, program and application development, coding, unit integration, and system testing.  Programmer and researcher work together during this stage to make sure everything is working smoothly and that the end result satisfies the client’s expectations and objectives.

Cutover

This is the implementation phase where the finished product goes to launch. It includes data conversion, testing, and changeover to the new system, as well as user training. All final changes are made while the coders and clients continue to look for bugs in the system.

Operational Feasibility

The goal of the system study is to develop the following booking and services:

  1. To provide the customer the list of affordable hotel around Bacolod.
  2. An online booking and services that can be access in anywhere through an internet connection.
  3. To provide an effective and efficient service.
  4. To help the manager of the hotel monitor the number of customer.
  5. To enhance the data storage of every hotel.

Program Environment

Front End

The front end is the client part of the program that is responsible for the checking of syntax and collecting the input data from the customer. It is also responsible for processing the action to complete all requests that the user has made. To build the front end of the program, the proponents used the PHP as the main scripting language while HTML and the JavaScript for providing the user interface the system as for the design and to help keep information in the proper display format the proponents will use CSS codes. And for adding some Customer information the proponents used JQuery to simply put the function inside the Hotel Finder add, edit and delete. In the proposed system the programmer used this in showing the archive.

Back End

The back end is the “serve-side” scripting codes that can be located in the server. To build the back end of the program the proponents used the PHP as the scripting language and interpreter that is freely available and used primarily on Linux web servers. PHP can interpret and perform the operations called for in the PHP script every time that the web server calls. The proponents also used Apache and MYSQL.

Technical Feasibility

Hardware Specification

Table 2.0: System’s Development Hardware

Name Specification
Processor

RAM

Hard Disk

Network

Pentium or latest

2gb

120gb

Local Area Network

Implementation

Table 2.1: System’s Development Hardware (Application for Customer)

Name Minimum Specification
Processor                         Pentium Celeron or latest

2gb or above

120gb or latest

Internet

RAM                                                          2gb

Hard Disk                                 120gb

Network                                   Internet

 

Software Specification

Development

Table 2.2: System’s Development System

Name Software Version
Database

Operating System(OS)

Programming Language/Software

MySQL

Microsoft Windows

HTML, CSS, JavaScript,

Jquery, Sublime

MySQLi

7

HTML5, Sublime Text  ver.3

 

Implementation

Table 2.3: System’s Implementation Development

Name Minimum Recommended
Operating System(OS)

Web Browser

                Window 7

Google Chrome, Firefox

Window 7 or latest

Google Chrome

 

Architechural Diagram

Figure 3 shows the structural design of the system Hotel Finder for Hotels in Bacolod.

System Architecture

System Architecture

Feasibility Schedule

Contains the records of the amount of booking time the proponent spent time on the system.

 Gantt Chart

The following tables show the Gantt chart of the task that have been done by the proponents with the booking time for the establishment and the entire system.

Table 4.0 Requirement Planning

In this table, you can see the Planning result of each member.

Work Breakdown

Work Breakdown

Table 4.1: Design Phase

In this table, you can see the Design result of each member.

Work Breakdown

Work Breakdown

Table 4.2: Prototyping Phase

In this table, you can see the Prototyping result.

Work Breakdown

Work Breakdown

Table 4.3: Testing Phase

In this table, you can see the Testing result.

Work Breakdown

Work Breakdown

Table 4.3: Testing Phase

In this table, you can see the Testing result.

Work Breakdown

Work Breakdown

Table 4.5: Software Development Phase

Software Developmental Phase

Software Developmental Phase

Cost Benefit Analysis

Cost Benefits Analysis or CBA is the estimation and total equivalent money value of the benefits and costs of the system in order to determine its worth. The Development Cost of the system shows on this table.

Development cost includes the details above, the cost relating the utility expenses and human power.

Developmental Cost

Developmental Cost

The table shows that the cost benefits analysis or the CBA, is the estimated cost and sum of the amount cost and benefits of the system, to determine whether the company can gain benefit from the system.

Operational Cost

Operational Cost

This table shows the Operational Cost of the researched system. The Operational Cost includes the maintenance cost and the expenses in using the researched system.

Total Cost

Total Cost

The table shows the overall total cost of development cost and operational cost of the system.

Benefits of the System (Annually)  Amount/Value

Total benefits of the system to the Hotel Finder shows on this table.

Benefit of the system

Benefit of the system

This table shows the benefits of the researched system. The proponents have analyzed the presumed amounts or value of each item that would benefit the company.

Cost Benefits Analysis

This table shows a chart of the Cost Benefits Analysis. The Return of Investment comes out of 98%. The Payback Period was computed by taking the sum of the present value of the system benefit and subtracting it to the present value of the system, to get its net present value and get the sum of net present value the proponents subtracting it to the negative value of the system. And dividing the difference net present value. Payback period = Initial Investment/Cash Inflow. The ROI was computed by taking the sum of the total Present value of the system benefits, subtracting it to the total present value of system cost, dividing the difference total present value of the system cost. The equivalent of the quotient will be the ROI or Return of Investment. The formula that the proponents used can be seen on Table 5.0.

Cost Benefit Analysis

Cost Benefit Analysis

ERD Model

This figure shows the relationship of each entity. The data gathered into individual entities become the basis to record and entities.
Necessary attributes that simplify the data in the system

ERD

ERD

Data Flow Diagram

This Data flow diagram shows the process between the admin and the customer during their booking reservation.

Data Flow Diagram

Data Flow Diagram

Data Dictionary

Table 5.0: Data Dictionary of the System

Amenities_Facilities

Column Type Description
Id

date_reg

date_mod

name

desc

createdby

modifiedby

int(11)

date

date

varchar(255)

text

int(11)

int(11)

Refer to the amenities facilities id

Refer to the amenities facilities date registration hotel

Refer to the amenities facilities date model of the hotel.

Refer to the amenities facilities name

Refer to the amenities facilities description of the hotel

Refer to the proponent who create the system

Refer to the modified system

Customer

Column Type Description
Id

date_reg

date_mod

fname

lname

contact_no

email_address

username

password

status

createdby

modifiedby

picture

int(11)

date

date

varchar(100)

varchar(100)

varchar(100)

varchar(100)

varchar(100)

varchar(100)

int(11)

int(11)

int(11)

varchar(250)

Refer to the customers id

Refer to the customers date registration

Refer to the customers date model.

Refer to the customers first name

Refer to the customers last name

Refer to the customers contact number

Refer to the customers email address

Refer to the customers username

Refer to the customers password

Refer to the customers status

Refer to the proponent who create the system

Refer to the modified system

Refer to the hotels picture

 

Customer_comments

Column Type Description
Id

comments

customer_id

date_reg

hotel_id

int(11)

text

int(11)

timestamp

int(11)

Refer to the customers comments id

Refer to the customers comments

Refer to the customers id

Refer to the customers date registration

Refer to the hotel id

Customer_rating

Column Type Description
Id

rating_id

hotel_id

rating

customer_id

int(11)

int(11)

int(11)

int(11)

int(11)

Refer to the Customers rating id

Refer to the rating id

Refer to the hotel id

Refer to the customers of how they rate

Refer to the customers id

Details

Column Type Description
id

date_reg

date_mod

hotel_id

link

site_name

website_id

price

room_type_id

free_breakfast

createdby

modifiedby

randomstring

int(11)

date

date

int(11)

text

varchar(255)

int(11)

double

int(11)

int(11)

int(11)

int(11)

varchar(100)

Id no. of the hotel details

Refer to the date register

Refer to the customers date model.

Refer to the hotel id

Refer to the website link

Refer to the site name

Refer to the website id

Refer to the price

Refer to the room type id

Refer to the free breakfast

Refer to the proponent who create the system

Refer to the modified system

Refer to the randomstring

Hotel

Column Type Description
Id

date_reg

date_mod

name

address

location

contact_no

about

fax

website

long

lat

hotel_type

place_id

rating

createdby

modifiedby

int(11)

date

date

varchar(255)

text

text

varchar(100)

text

varchar(100)

text

varchar(50)

varchar(50)

varchar(50)

varchar(255)

varchar(20)

int(11)

int(11)

Id no. of the hotel

Refer to the date register

Refer to the date model

Refer to the hotel name

Refer to the hotel address

Refer to the hotel location

Refer to the contact number of the hotel

Refer to the about us

Refer to the contact number

Refer to the hotel website

Refer to the longitude

Refer to  the latitude

Refer to the hotel type

Refer to the place id

Refer to the hotel ratings

Refer to the proponents who create the system

Refer to the modified system

Hotel_amenities

Column Type Description
id

date_reg

date_mod

hotel_id

place_id

af_id

createdby

modifiedby

int(11)

date

date

int(11)

text

int(11)

int(11)

int(11)

Id no. of the hotel amenities

Refer to the date register

Refer to the date model

Refer to the hotel id

Refer to the place id

Refer to the amenities facilities id

Refer to the proponent who create the system

Refer to the modified system

 

Hotel_rating

Column Type Description
id

date_reg

hotel_id

customer_id

rating

int(11)

date

int(11)

int(11)

varchar(5)

Id no. of the hotel ratings

Refer to the date register

Refer to the hotel id

Refer to the customer id

Refer to the hotel ratings

 

Photos

Column Type Description
Id

room_type_id

date_reg

date_mod

hotel_id

place_id

name

status

randomstring

createdby

modifiedby

int(11)

int(11)

date

date

int(11)

text

text

int(50)

varchar(100)

int(11)

int(11)

Refer to the photos id

Refer to the room type id

Refer to the date register

Refer to the date model

Refer to the hotel id

Refer to the place id

Refer to the hotel name

Refer to the status

Refer to the randomstring

Refer to the proponents who create the system

Refer to the modified system

Rating

Column Type Description
Id

name

status

int(11)

varchar(250)

int(11)

Refer to the ratings id

Refer to the ratings name

Refer to the ratings status

Room_type

Column Type Description
Id

date_reg

date_mod

type

createdby

modifiedby

int(11)

date

date

varchar(255)

int(11)

int(11)

Refer to the room type id

Refer to the date register

Refer to the date model

Refer to the room type

Refer to the proponents who create the system

Refer to the modified system

Security_question

Column Type Description
Id

questions

int(11)

text

Refer to the security id

Refer to the users question

Users

Column Type Description
Id

security_questions_id

answer

email

picture

fname

mname

lname

contact_no

username

password

access_level

status

int(11)

text

text

varchar(100)

text

varchar(100)

varchar(100)

varchar(100)

varchar(100)

text

text

varchar(100)

int(11)

Refer to the users id

Refer to the users security question id

Refer to the users answer

Refer to the users email add

Refer to the hotel users picture

Refer to the users first name

Refer to the users middle name

Refer to the users last name

Refer to the users contact no.

Refer to the users username

Refer to the users password

Refer to the users access level

Refer to the users status

View

Column Type Description
Id

date_view

time_view

hotel_id

customer_id

int(11)

date

time

int(11)

int(11)

Id no. of the views

Refer to the date view

Refer to the time view

Refer to the hotel id

Refer to the customer id

Website

Column Type Description
Id

website

logo

status

int(11)

varchar(250)

varchar(250)

int(11)

Refer to the hotels id.

Refer to the hotel link.

Refer to the logo of the hotel website

Refer to the status of the hotel website

Presentation, Analysis, and Presentation of Data

This chapter exhibits the results of the User’s Survey conducted for the system in the Bacolod Hotels manager, customers and hotel staffs.

Presentation

The proponents demonstrate the system’s functionality to the selected respondents. The proponents observed the respondents on how they response to the system. The respondents were evaluated using the User Acceptance Survey in order for the respondents to distinguish the level of acceptability of the proposed system.

Data Analysis

This section present the analysis of the data collected and gathered from the respondents in every hotels manager and staff.

Characteristics of the Respondents

Table 6.0: Frequency of Respondents

Respondents Frequency
Manager 5
Staffs 10
Customers 15
Total 30

The table presented above shows the frequency or the number of respondents who answered the User Acceptance Survey. The proponents got a total of 30 respondent.

Participant od the Study

The population of this evaluation regarding Hotel Finder consists the hotel manager and staffs. The proponents gathered thirty (30) respondents inside the hotel area in regards of the system acceptability.

Interpretation of Data

The proponents used an observation that evaluates the awareness of the user in terms of five (5) categories: Effectiveness, Efficiency, Quality, Timeliness and Productivity. Every category has a rating scale of 1 to 5 with 1 very dissatisfied, 2 as dissatisfied, 3 as neutral, 4 as satisfied and 5 very satisfied. The first category was composed of four (4) items. The second category was composed of three (3) items. The third, fourth (4) and the last category was consisting of four items.

Table 6.1: Rating Scale

Range of Mean Verbal Interpretation
4.21 – 5.00 Very Satisfied
3.41- 4.20 Satisfied
2.61- 3.40 Dissatisfied
1.81 – 2.60 Very Dissatisfied
1.00 – 1.80 Poor

The table above shows that range of mean and its verbal interpretation.

Effectiveness

Table 6.2 Survey Result – Effectiveness

System Quality Performance Total Meam Verbal Interpretation
Effectiveness 4.19 Very Satisfied

The table above shows that the users survey result for the effectiveness of the system came back with  total mean of 4.20 which is interpreted as “Very Satisfied” which means that the end-users were satisfied with the systems effectiveness after testing it.

The respondents stated that the proposed system (Hotel Finder) meet the desired result and it produced the desired output. They also stated that the system is effective, it means it has an intended or expected outcome.

Efficiency

Table 6.3 Survey Result- Efficiency

System Quality Performance Total Meam Verbal Interpretation
Efficiency 4.12 Satisfied

The table above shows that the users survey result for the systems efficiency came back with a total mean of 4.12 which interpret that the users were satisfied with the efficiency of the system after testing it.

The respondents stated that the proposed system (Hotel Finder), has the ability to lessen the efforts, and time in generating and recording statistical reports. In a more general sense, the system (hotel finder), has the ability to do things well, successfully, and without waste.

Quality

Table 6.4 Survey Result- Quality

System Quality Performance Total Meam Verbal Interpretation
Quality 4.13 Satisfied

The table above shows that the users survey result for the systems quality came back with total mean of 4.13 which interpret that the users were satisfied with the systems quality after testing it.

The respondent stated that the system (Hotel Finder), meetthe standards of the users in terms of its degree of excellence.

Timeliness

Table 6.5 Survey Result- Timeliness

System Quality Performance Total Meam Verbal Interpretation
Timeliness 4.1 Satisfied

The table above shows that the users survey result for the systems quality came back with a total mean of 4.1 which interpret that the users were satisfied with the systems quality after testing it.

The respondents stated that the system proposed system (Hotel Finder), has the quality in generating and recording statistical reportys in favorable or useful time.

Productivity

Table 6.6 Survey Result- Productivity

System Quality Performance Total Meam Verbal Interpretation
Productivity 4.1 Satisfied

The table above shows that the users survey result for the systems quality came back with a total mean of 4.1 which interpret that the users were satisfied with the systems quality after testing it.

The respondents stated that the system (Hotel Finder) has the ability to produce a desired result.

 

 

System Satisfaction

Table 6.7 Survey Result- System Satisfaction

System Quality Performance Total Meam Verbal Interpretation
System Satisfaction 4.12 Satisfied

The table above shows that the users survey result for the systems satisfaction came back with a total mean of 4.12 which interpret that the users were satisfied with the systems quality after testing it.

Over All

Table 6.8 Survey Result- Over All

System Quality Performance Total Meam Verbal Interpretation
Over All 4.20 Very Satisfied

This table calculated the overall categories of the systems acceptability and it resulted to 4.20 as “Very Satisfaction” which means that the users were very pleased with how system had functioned in all categories level.

Summary of Findings, Conclusion and Recommendation

This chapter presents the summary or the research work undertaken, the conclusions drawn and the recommendations made as an outgrowth of this study.

Summary of Findings

This study was conducted for the purpose of designing a system (Hotel Finder) to objectively result to a faster, efficient, and effective to the company. The descriptive method of research was utilized and the survey technique was used for gathering date. A questionnaire served as an instrument for the   collection of data.

The proponents conducted a survey to the Hotel . The participants were the manager, staffs and customers. The survey was conducted after the system had all the requirements, functionalities and features embedded. The findings suggested that on the level of the user’s experience in terms of effectiveness of the system a mean score of 4.20 was obtained, interpreted as “very satisfied”. As to the experience of the user in the efficiency category, it obtained a mean of 4.12, it interpreted “satisfied”. On its system quality category, the users, it raked a mean of 4.13 interpreted as “satisfied”. On timeliness category, the users gave a mean of 4.1 interpreted as “satisfied”. On productivity category the user gave a mean of 4.1 interpreted as “satisfied”. And on the last category which is the system satisfaction the users gave it a mean 4.12  interpreted as “satisfied”. In overall, the systems rating is collected a mean of 4.20 is interpreted as “very satisfied” rating.

Conclusion

In line with all the results, data and feedbacks that were was gathered in the whole chapter, the proponents concluded that the system is very useful to the users because it can bring great effect when it comes to their transactions. The developed system has met all the functional requirements of the firm after the thorough system study.

Recommendations

Based on the findings and conclusions of the study, the following recommendations were given:

  1. Improve advance search, put price range, roomtype, pax and hotel rating.
  2. Arrange the amenities by category.
  3. Put the most visited hotel or always been search.
  4. Registration for customer for giving reviews.
  5. Update the distance of the nearest hotel from the customer.

Credits

Catam-isan, Riza Mae, R

Gochoco, jay, R

Intig, Mitchie, S

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